ServiceNow is a powerful cloud-based platform solution for companies looking to manage different business operations from a single system. It is mainly used for security, operations, HR and customer services. It is an automation platform used by enterprises like giants like Coca-Cola, Delta, Standard Chartered and other industrial leaders in different fields. If you are wondering why ServiceNow is relevant to you and why you should be interested, we will cover the most popular ServiceNow use cases and real-world applications to give you a better insight in today’s blog.
What is ServiceNow used for?
ServiceNow platform as discussed earlier mainly is used in the fields of security, HR solutions, customer service improvement and other such domains. It helps such industries streamline their operations, improve user experience, reduce costs, increase revenues, scale their businesses and much more.
Benefits and Limitations of ServiceNow
Before diving into the industries in which ServiceNow is particularly helpful, let’s understand the platform’s potential in terms of benefits and limitations as a cloud enabler for your business requirements.
PRO: IMPROVES OVERALL EFFICIENCY
ServiceNow acts as a single source platform to automate daily tasks, improve efficiency, streamline workflows and manage everything. This reduces infrastructural expense and reduces cost and time required to manage complex operations. This improves the turn around time resulting in better revenues.
CON: IT IS STILL COMPLEX
It is still a complex platform that needs professionals to implement and maintain. As a business owner you need to look for reliable and trusted ServiceNow development agencies that have access to experienced ServiceNow Developers who have helped clients set up and maintain their tailored ServiceNow projects at cost-effective rates.
PROS: EASES COLLABORATION
ServiceNow is a great collaborative platform for employees, customers or partners to share information. It makes working and communicating with other teams much more efficient and easier.
CON: INTEGRATION RIGIDNESS IN LEGACY PROJECTS
While ServiceNow provides great third-party integration support it can still be difficult to migrate in your existing legacy systems. It requires skilled ServiceNow experts to migrate data from your legacy projects to the ServiceNow platform securely and seamlessly.
PRO: ENHANCED CUSTOMER MANAGEMENT
ServiceNow provides a specific module – CSM that provides a one-stop platform for managing customer requests and queries. This helps organizations provide consistent and tailored customer services that improves customer satisfaction and retention rates.
CON: EXPENSIVE CUSTOMIZATION
ServiceNow is a highly customizable platform however these customizations can be expensive and time consuming to reflect. You are best to carry out a proper evaluation plan to see how worth the customization effort is before committing to it.
PRO: IMPROVED BUSINESS AGILITY
ServiceNow is designed to be flexible and adaptable to changing business requirements that helps businesses stay ahead of the digital era and reduce the risk of running obsolete in terms of business processes.
Top ServiceNow Use Cases – Find your right fit
Now that we have understood ServiceNow as a platform and their challenges and benefits let’s look at the top use cases and industries where ServiceNow is popularly used –
- ITSM – IT SERVICE MANAGEMENT
- CSM – CUSTOMER SERVICE MANAGEMENT
- ITOM – IT OPERATIONS MANAGEMENT
- HRM – HUMAN RESOURCE MANAGEMENT
- SECURITY OPERATIONS MANAGEMENT
ITSM – IT Service Management
This is one of the most common ServiceNow use cases enabling companies to manage IT services and assets using a single system. Popular ITSM processes that ServiceNow can be used for Change Management, Service Catalog, Incident Management and Service Desk.
CSM – Customer Service Management
ServiceNow is a cloud-based platform that also excels in customer service management, service level management, customer-service and improves overall customer experience.
ITOM – IT Operations Management
For companies looking to manage their entire IT operations and infrastructure using a single system, ITOM use case of ServiceNow is the ideal solution. This can be used for Cloud Management, Event Management and Infrastructure Discovery.
HRM – Human Resource Management
If you are looking to streamline and automate HR processes in your business for services like Performance Management, Employee Onboarding, Talent Management and other such solutions that provide a one-stop solution for managing all HR tasks and improve employee handling processes.
Security Operations
Security Operations can benefit greatly using ServiceNow solutions for managing security related services like Incident Response, Early Threat Detection and Vulnerability Management.
Final Words
These are the top use cases for ServiceNow and how it can help you enable cloud services, automate processes and streamline operations efficiently. If you are looking for dedicated ServiceNow solutions, contact us today!